Terms and Conditions


Welcome to Amber Safetywear Ltd, sometimes referred to here as the Seller and owner of this website whose registered office is at:

Amber Safetywear Ltd
18 Howberry Close
Canons Park

Telephone: +44 (0)20 8951 5868
E-mail: sales@ambersafetywear.co.uk

If the viewer or user, sometimes referred to here as you or the Purchaser, continues to browse and use this website you are agreeing to comply with the following Terms and Conditions together with our Privacy Policy.

Making a Purchase Online

All items offered on our website are subject to availability. To purchase items on our website, click the "Add to Shopping Basket" button shown on the product page or on the product detail page where you can select product variations for size or colour where applicable. You will then be directed to your shopping basket page that will show  full details of your order, presented in the form of an invoice. Here you can make modifications and confirm your delivery and payment method.

Payment by Card - "Paypal": If you are making payment by card then in the payment method section scroll down the payment menu and select the "PayPal" option. Proceed by clicking  the "Check Out" button and follow the various steps to complete the order process .You will then be directed to Paypal where you can make payment using all major debit and credit cards.

We will send you an e-mail confirming payment receipt with full details of your order.

Payment on Account - "Invoice (Account Holder)": If you hold a Business Account and have completed your "Shopping Basket" then in the payment method section you can scroll down the payment window and select the option "Invoice - Account Holder". You can then proceed to the "Check Out"  in order to complete the order process.

We will send you an e-mail confirming full details of your order presented in the form of an invoice.


Shopping Lists

If as a Purchaser you regularly re-order the same group of products, you can do this with just a mouse-click, using shopping lists. To do this just save an existing order as a shopping list for later visits. This can be done directly from any basket page, or from the customer’s “My account” list of old orders. If, later, a re-order is necessary, you can click on the link to “Manage shopping lists” in your “My account” page, and re-order any shopping list. This allows bulk ordering with just a mouse click.

Likewise you can simplify the order process by noting and entering the product order codes in the “Order Form” option on the Home Page. The “My Account” option will also list the product codes for past orders.

Should your order be out of stock, it will automatically be placed on our back order system and you will be advised by email.


The price payable for goods ordered is displayed on our website at the time you place your order, and may be subject to change dependent on market conditions or error. We will confirm the price with you before accepting your order. All prices quoted are exclusive of VAT and exclusive of delivery charges, if applicable, and will be included at the checkout and in the final invoice.

The VAT Act 1994, Schedule 8, Group 16 (as amended by SI 2000/1517 and SI 2001/732) specifies when protective boots and helmets are zero-rated. Purchases of protective boots and helmets made by employers for use by their employees are subject to VAT at the prevailing rate. Purchases of protective boots and helmets made for the purpose of resale, or purchases made by an individual for his or her personal use are zero rated, and such products purchased for these purposes are listed in the VAT Free section of this catalogue.


Credit Account - Payment Terms
If you are a business or trade customer who wishes to purchase on a regular basis you can also open a Business Account and you will then be able to pay by cheque, BACs or a corporate credit card. If you wish to apply for a business account please contact us for details by selecting the “Contact “ tab on the navigation menu.

Standard terms of payment are 30 days from the date of invoice and in default we will be entitled to terminate any outstanding orders, withhold supplies or reduce the Purchaser’s credit limit. Any invoice deemed overdue will be subject to interest charges at 8% above the Bank of England base lending rate.

Title of Goods
Risk in, or damage to, or loss of the goods shall pass to the Purchaser at the time of delivery. Legal title in such goods however remains with the Seller until such time that payment is received in full. Goods should then be correctly stored, insured and protected against loss or damage.

Samples that are available from stock can be requested for consideration in placing an order and will be invoiced at the standard trade price. They are non-returnable.

In addition we do offer a product design service for our made to order range of safety footwear and we are pleased to give detailed advice for other technical products. You will need to contact our sales office where your request can be discussed in detail and the correct product or sample can then be offered.

UK Mainland: Orders with a value of £ 150.00 and over are carriage paid. All orders under £ 150.00 (ex VAT) will be subject to a carriage charge of £ 6.50 to be added to the invoice.

Scotland and Highlands: Orders with a value of £ 200.00 and over are carriage paid. All orders under £ 200.00 (ex VAT) will be subject to a carriage charge of £ 15.00 to be added to the invoice.

Nortthern Ireland: Orders with a value of £ 200.00 and over are carriage paid. All orders under £ 200.00 (ex VAT) will be subject to a carriage charge of £ 20.00 to be added to the invoice.

Carriage charges apply to delivery within the UK only.

A minimum order value of £ 25.00 applies

We will aim to despatch your order immediately and usually within 2 working days. Some orders may be sent express direct from France or Italy and may take a little longer. We reserve the right to deliver goods in several consignments We try to give our customers the best service possible but please note that any times or periods of delivery quoted by the Seller are estimates only and the Seller shall not be held responsible or liable for any delay in the delivery of the goods howsoever so caused.

Damaged Goods, Shortages or Non-delivery
On receipt, goods should be inspected for defects or damages. Any damaged goods or short deliveries must be noted on the carriers delivery documentation, and notification in writing must be sent to the Seller within 3 days of receipt of goods.

If the Purchaser fails to take delivery of the goods or gives inadequate instructions at the time stated for delivery then without prejudice to any other rights the Seller reserves the right to charge any storage costs, costs of re-delivery or any additional costs of resale.

The Purchaser must advise the Seller in writing if the goods have not been delivered within seven days after receipt of invoice.

Returns Policy – For business accounts and trade customers
The Purchaser must notify the Seller of their intention to return any goods whether faulty or otherwise within 7 days of receipt of the goods. The Purchaser must obtain prior written consent to return such goods. Failure to obtain this consent may result in the consignment being rejected.

Where consent is obtained the Purchaser will be given written notification as to the address to which the goods should be returned. Returns to any other address will not be accepted and the Purchaser will be responsible for any cost for redirection to the correct address.

A. Non-faulty, undamaged standard goods will only be accepted in their original packing with all labels intact and if returned within 15 days of delivery. A 20% re-stocking and handling charge will be applied. Carriage charges will not be refunded.

B. Every effort is taken to ensure that goods arrive in perfect condition. Goods that are received in a damaged or faulty state will be examined and if established that the goods are defective then the Seller at their sole discretion and within a reasonable time shall either replace such merchandise whereupon no handling charge would be applied, or issue a credit note in respect of the whole or part of the contract price provided that the liability does not exceed the purchase price of the goods.

When placing an order the Purchaser should check the specifications listed on the product detail page and any safety literature. The Purchaser will be wholly responsible for the correct use and application to which the product may be put.

With regard to cancellations of any goods that are made to order or agreed to a particular specification then any work in progress including the cost of labour and materials up to the time of cancellation will be charged to the Purchaser.

No exchanges or refunds can be made for personalised items that have been subject to embroidery, lettering or screen printing.

Consumer Guarantee – For consumers where products are used for personal use
In addition to your statuary rights you have the right to cancel your order within 7 days of delivery and to return the goods for a full refund excluding any carriage charges. This right will not apply to goods that have been personalised by application of embroidery or printing. You must also give written notification to the Seller by email or letter that you intend to cancel your order and such notification must be made within the cancellation period.

The goods must be returned unused and in a saleable condition and in their original packaging and at your expense. It is recommended that you return the goods by recorded delivery. You may need to allow 28 days for your account to be credited with a refund.

Contact Us
In the unlikely event that you experience any problems with a delay in your delivery or defective goods or require an express delivery we are here to help and can be contacted at sales@ambersafetywear.co.uk or by phone at 020 8951 5868. Your enquiry will be dealt with as a matter of priority.